Q. Are you a licenced company?
A. Yes. We have fully licenced public carriages for all airport transfers and taxis we supply, these being private hire registered through Plymouth City Council.
Q. Are you fully insured?
A. All cars provided by Al's Travel & Transfers for all airport transfers and taxis are fully insured with the correct private hire insurance.
Q. What time are your working hours?
A. Al's Travel & Transfers can provide airport transfers, seaport taxis or event taxis at any time of the day or night, 364 days of the year.
Q. What do I do if I can't locate my driver?
A. Please call us on 07475372741 and we will assist you in locating your driver for your airport transfers or taxi.
Q. What happens when I make an online enquiry/booking?
A. Your email will be routed through to a member of the team at Al's Travel & Transfers and you should receive a reply in a quick and timely fashion.
Q. Are your prices fixed?
A. Yes. The prices are fixed for pre booked airport transfers & taxis. If there are any additional drop offs, pickups or diversions, there will be additional charges.
Q. Can I smoke in the car?
A. No. We operate a strict no smoking policy in all Al's Travel & Transfers vehicles as this is a place of work.
Q. Will I incur any extra charges if my plane is delayed or cancelled by the airline?
A. No. Your airport transfer driver will track your arrival time and will be aware of any delays. We will dispatch our driver according to the new landing time.
Q. Will I be sharing with anyone else?
A. At certain times during the year you may get the opportunity to share with others if you so wish. If you accept this, the price of the journey will be adjusted.
Q. Is gratuity included in the price?
A. No. It is at the passengers discretion to provide any grauity payment with any airport transfer or taxi provided by the Al's Travel & Transfers.